Shipping Policy

General

We strive to maintain accurate stock levels; however, there may be occasional discrepancies where some items in your order may be unavailable. In such cases, we will dispatch the available products and notify you regarding any out-of-stock items. You may choose to wait for restock or request a refund for those unavailable products.

We use Royal Mail Special Delivery for next-day deliveries within the UK. To qualify, your order and payment must be completed before the daily cut-off time. Please note that cut-off times may be adjusted during peak periods or postal disruptions.

Thank you for choosing Royal Mail. We aim to provide you with a smooth shopping experience at Medicine24.co.uk.

Delivery Times

We aim to dispatch all orders within 1-2 business days after receiving payment. Delivery times may be affected by unforeseen circumstances such as weather conditions or postal service delays.

International Delivery Times

For orders outside the UK, dispatch usually occurs within 48-72 hours of payment. Delivery times depend on customs processing and courier services and may take up to 8-10 days.

Business Hours

We operate Monday to Friday during standard business hours, excluding national holidays. We make every effort to minimize shipping delays during holiday seasons.

Change of Delivery Address

If you need to update your delivery address, please contact us before your order is dispatched.

Delivery Delays

If your order has not arrived within the expected timeframe, please get in touch with us so we can investigate. Once shipped, you will receive a tracking number via email.

Damaged Parcels

If your package arrives damaged, please refuse delivery and contact our customer service immediately. If the delivery occurred while you were absent, reach out to customer service for assistance.

Failed Deliveries

If a delivery attempt is unsuccessful and you are not available, the courier will leave a notification card. You are responsible for arranging redelivery or collecting your parcel from the courier.

Duties and Taxes

Sales tax (VAT) is included in all product prices shown on our website.

Customer Service

For any questions or assistance related to your order, please contact our customer service team.